How transparency strengthens our relationship with customers

In Omilos Hotels, we establish transparency as a central pillar of our relationship with hoteliers who entrust us with the management of their accommodation.

Transparency is the key that leads to mutual success and fosters a relationship of trust and cooperation. In this context, we focus on various aspects of transparency that determine the quality of our partnerships.

Communication is the bridge that connects our Group with hoteliers. From the initial discussion to daily communication, we promote a clear and open exchange of information.

We ensure that our agreements are clear and understandable. We clearly define management criteria, ratios and every detail regarding the partnership.

Transparency is valued in financial processes. We provide transparent financial performance and cost management reports, making it easy for hoteliers to monitor financial performance.

We are committed to operating in compliance with all applicable laws, regulations and industry standards, ensuring complete transparency in our business practices.

We invite hoteliers to share their challenges and opportunities. Through open discussion, we address common issues and evolve our strategies. Always, we maintain an open dialogue to upgrade services. The suggestions and needs of hoteliers are taken into account for continuous improvement.

Transparency in our partnerships highlights our commitment to honesty, trust and mutual success. We are convinced that only through transparency can we build and maintain a dynamic relationship that serves our common interests.